The introduction of a new application in the banking and insurance industry often does not simply involve a change of user interface but follows - or precedes - sometimes significant organisational and operational changes.
So the introduction of that application requires:

• INSURANCE SKILLS  • APPLICATION SKILLS
• COMPUTER SKILLS   • RELATIONAL SKILLS
• TRAINING SKILLS       • MOTIVATIONAL SKILLS


The complexity of certain applications and the agency set-up often means that a new tool cannot be introduced as a "big bang" and it is necessary to implement solutions by geographical batches complicating the planning and requiring a management of both the "old" and the "new".




Given this difficulty, as well as the need to observe quality standards, timeframes and costs, the introduction of a new application needs to be seen as a multi-stage project involving multi-disciplinary and multi-platform expertise.