Based on the current market scenarios that are emerging, we perceive two trends that might seem to clash but which we must bring together:

• Containment of IT costs and investments
• Need to make IT become an important factor in improving the competitiveness and innovative development of the company's "core business" We at 3esse believe in a model for developing ICT needs that will increasingly require services to support the technologies, processes and the business.

3esse wishes to take part in this transformation of the ICT model by progressively developing its capabilities with respect to the following:

• The introduction into client companies of IT processes, tools and services that can be used to reduce operating costs and improve actual and perceived quality at end user level.
• ITIL Processes o IT Infrastructure optimization tools
• IT Process Automation Tools
• Tools and solutions for reducing Back-office complexity and the costs generated by the Back-Office (Asset Mgmt., Document Mgmt., Paperless Flow, etc.)
• Remote support centers for delivering services, which, with the help of increasingly modern tools in line with the growing familiarity of users with the use of computers, enable "machine down" times to be reduced and limit the need for on-site intervention.
• An understanding of the real needs of client companies and how to satisfy these through integrated service solutions
• Focus on the business requirements of the end user o Expertise in the relevant business processes
• Ability to manage complexity and integration The first point is applicable "cross market"; the second requires vertical market expertise and is directed by us onto segments of the insurance and banking market thanks to the group's specific and strong know-how.

The first point is applicable "cross market"; the second requires vertical market expertise and is directed by us onto segments of the insurance and banking market thanks to the group's specific and strong know-how.